State Farm® Insurance Agent Robert Erben

"This is one of those businesses where the customer service is fabulous when you're a profitable client but as soon as you need the insurance you're paying for, they treat you like dirt. One minor claim and they cancelled my policy with this reason "length of time accounts have been established". I have no idea what that means! Cancelation sent by mail with no phone call to explain it."

"James was an excellent insurance agent to work with. He took the time to fully understand my needs and concerns, and provided me with a variety of policy options to choose from. His attention to detail and willingness to explain the pros and cons of each option allowed me to make an informed decision about my coverage. James was also very responsive and always available to answer my questions, which made the process of securing insurance much less stressful. In addition to his professional expertise, James was also a friendly and approachable person. He made me feel at ease throughout the process and was truly a pleasure to work with. I highly recommend James to anyone in need of insurance coverage."

"I dealt with James and it’s honestly the first time I’ve actually enjoyed working with an insurance company. James was kind, patient, understanding and worked with me on several fronts and it’s because of him I’m moving all of our policies to State Farm. He helped us immensely when we decided to buy a house and the seller wanted a 2 week close. He did everything correctly, timely and actually went above and beyond ensuring we got the best rate. Cannot recommend James enough!"

"Michael is one of the best! He has a wealth of knowledge and experience that he was able to share with me about life and auto insurance. He is always looking out for my best interests and is always available to answer any questions I may have over text or phone call. He is a true professional and I would highly recommend him."

"I had a renter's policy with this agency for 4 years or so. Leading up to an out-of-state move I reached out to cancel the policy but was recommended to hold off for some extra "safety time" to which I agreed. Now that I am out of state the agency is still making the cancellation hard, slow, and mysterious. The service I am receiving is nearly non-existent and quite unprofessional without explanation. I have called and emailed several times to no outcome. Finally, I made the cancellation request through State Farm themselves at which point I finally heard from the agency. The individual who emailed me has communicated without professionalism and clearly wanted to "pivot" my business as they asked my new address so they can transfer the policy--- which was NOT my request. When I answered politely clarifying the email response was a single question without a greeting, signature, explanation, or assurance that my request would be taken care of. (Honestly made me wonder if I was emailing a fake account/scam because it looked sketchy.) I'm a young adult so I'm not concerned about stuffy propriety but the lack of professionalism or service in the (only 2) emails I have received in attempt to take care of a simple task frustrates me."

"I had been a customer with other insurance company for 8 years. But I am a state farm customer now! The biggest reason why I switched is because of James Dalton. He is very courteous and knows what customers need. Thanks to him, I have better coverage for both auto and house with lots of saving! If it is the time for find other insurance companies for better premiums, please contact to James Dalton. He will help you and you will be very happy!"

"Since we moved fife years ago to the US we found Robert Erben and his State Farm agency team in Boulder to be exceptionally competent. We have several polices and Dana Larsen is very diligent and proactive in advising us on all options available. She has always kept us up to date and informed."

"I've been a member of State Farm for years and have always appreciated the professionalism. I recently moved to Boulder and needed to transfer coverage here. I chose this office to work with because it had great reviews and I have not been disappointing. I have worked with James Dalton who has been both very helpful and responsive. I highly recommend James and Robert Erben SF agency!"

"Happy to have all my insurance coverage with the Robert Erben team. Dana & Denisse always go above & beyond to help with policy changes & general questions. I just had Denisse quote my partner with a new auto policy and she ended up saving him a few hundred dollars a year & getting him better coverage than the little lizard company he was using. Thanks for the great work guys!"

"After having explored a number of different insurance agencies we found the Robert Erben agency to be top notch. James Dalton was EXCEPTIONAL, answering all of our questions and getting material to us quickly and in an order that made it easily understandable. We have 7 policies for James to review and he did an amazing job of providing us options and reasons for each option. In addition, he was super responsive. We highly recommend the Erben Agency and especially James Dalton. I wish he was one of my employees!"

"After much shopping around, this was by far the best company I spoke with. The agent, James, was thorough and patient. He is knowledgeable, always available, and made me feel extremely comfortable throughout the process. It was apparent he put a lot of care into building our policy so that it meets our needs. I mostly appreciated how he was able to handle all of our policies and I wasn't shuttled between multiple departments. Six stars!"